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Terms & Conditions  

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Terms & Conditions

GENERAL TERMS & CONDITIONS  

  1. If your Membership is paid in monthly installments, it will continue on a rolling basis after your Minimum Contract ends. You can cancel at any time by providing us with one calendar month’s notice before your next payment date. For example, if your payment date is the 15th of the month and you submit your cancellation notice on 10th January, it will take effect from 15th February. If you notify us on 16th January, the cancellation will take effect from 15th March.

  2. Bolt-Ons are provided on a rolling monthly basis and can be cancelled at any time by giving at least one calendar month’s notice before your next payment is due.

  3. Although we strive to ensure that our clubs and facilities are open and accessible during our regular hours, we cannot guarantee this at all times. For the most current opening times and updates, please visit our website. We reserve the right to alter our opening hours and facilities at our sole discretion.

  4. If your guests have a disability, sensory impairment, or any specific access requirements, please get in touch with us via email or speak directly to Member Account Services. We are more than happy to discuss how we can best assist you.

  5. For safety reasons, individuals under 16 are not permitted in the free weight areas.

  6. Access may be refused to any individual who fails to adhere to these Terms or our Voltage Fitness Rules, at our sole discretion. We also have the right to ask anyone to leave the premises for any reason, whether safety-related or not. Our decision will be final.

PERSONAL TRAINERS  

  1. Our Fitness center offers the expertise of Voltage Fitness personal trainers.

  2. Any sessions missed with a Voltage Fitness PT or not cancelled at least 24 hours in advance will incur the full charge. If the Voltage Fitness PT has availability, they may offer the option to reschedule the session at their discretion.

  3. Voltage PT sessions are non-transferable to other Members and are non-refundable, except in exceptional cases such as illness or injury. If your Membership is cancelled, any unused Voltage PT sessions will expire on the cancellation date.

  4. At Voltage Fitness, only our certified trainers are allowed to conduct personal training sessions to ensure quality and safety. External personal trainers are not permitted, maintaining a consistent and professional environment.

PRICING 

  1. Membership pricing is available on our website at (PRICING LINK) through inquiries at our Fitness center, or by reaching out to Member Account Services. By joining as a Member, you consent to pay the applicable Membership Fees, Joining Fee, and Bolt-On Fees for the length of your Minimum Contract and any renewals.

  2. The Membership Fees, Joining Fees, and Bolt-On Fees charged by us are inclusive of VAT, which you are obligated to pay.

  3. To cancel your Membership, please notify us before the next payment date. We reserve the right to increase your Membership Fees as per the agreement and will notify you accordingly. Payments will be processed using the same payment method unless you inform us in advance of any changes.

  4. We will notify you in advance of any changes to the Membership Fees that will apply. Please note, we do not automatically apply any discounts that may be available to you.

  5. We reserve the right to modify the Bolt-On Fees on a monthly basis, notifying you in advance of your payment date.

  6.   Membership fees, including any applicable bolt-on fees, must be paid in full and in advance for the duration of your membership. Additionally, any joining fee is required to be paid in full at the start of your membership.

DIRECT DEBIT FEES AND CHARGES 

  1. The Joining Fee (if applicable) and the first month’s membership fee will be collected via Debit/Credit card at the time of purchase or through Direct Debit approximately five working days after your membership application date. Joining fees cover the administrative costs of setting up a new membership and direct agreement and include entitlement to an induction session, which can be scheduled online. Each payment made is not refundable under any circumstances.

  2. If you wish to upgrade your membership, an administrative fee may be applied at the time of the upgrade.

  3. By signing up for Membership, you are required to provide active payment details and consent to the automatic deduction of Membership Fees on your next payment date, whether on a monthly or annual basis. Payments will be recorded as Voltage Fitness on your statement.

  4. Changes to your authorized payment details can be made at any time, as long as we receive notice at least five working days before your next payment is due.

OUR CLUB RULES 

Kindly ensure you follow our Club Rules, accessible here:  

  • Our clubs are committed to fostering a warm and welcoming atmosphere for everyone. We kindly ask you to refrain from using any language or behavior that may intimidate, upset, or offend others. Should you encounter or witness such conduct, please inform a member of staff rather than addressing it yourself.
  • Respect for our staff, fellow guests, and facilities is essential. Physical or verbal abuse will not be tolerated, and you will be held responsible for any damage caused, whether intentional or accidental.
  • Please conduct yourself in a reasonable and courteous manner, ensuring that your behavior does not offend or disturb the enjoyment of our facilities by other members or guests.
  • It is important that your behavior does not, and cannot be reasonably interpreted as, having a negative impact on the welfare, good order, or character of our fitness, staff, members, or guests.
  • It is your responsibility to ensure that any guests you bring follow the guidelines.
  • Please ensure you dress appropriately, wearing clean footwear and suitable exercise attire. Avoid clothing that could cause offense to others.
  • Please be considerate of the privacy and wishes of other club members. Photographs may only be taken with the consent of those featured in the image. 
  • If you are feeling unwell, we kindly ask that you refrain from attending the club. Please stay at home if you are experiencing any infectious illness to ensure the wellbeing of others.
  • We kindly ask that you use mobile phones responsibly throughout the club, particularly in the changing rooms, to maintain a respectful environment for all members.
  • Please help us maintain a smoke- and vape-free environment at the club, including the car park and all outdoor areas. Your cooperation is greatly appreciated.
  • For safety reasons, glass containers are not permitted in the gym. Please use a non-glass bottle or cup to stay hydrated. Thank you for your understanding.
  • Your nutrition and hydration are essential to your performance. Please ensure you are properly prepared for the activity at hand before attending your session.
  • After using the machines, please take a moment to clean them with the products provided. This helps maintain a clean and safe environment for all.
  • Please return all gym equipment to its designated storage area after use. No one enjoys searching for weight plates or dumbbells, so your cooperation is greatly appreciated.
  • Please handle weights carefully and refrain from dropping or throwing them.

  CAR PARKING

  • You are welcome to use the car parking facilities when visiting the club. We will do our best to ensure it is reserved for members only. Please ensure the car park is used solely for club visits, and always park within the marked areas. Take care not to block service roads or emergency exits.
  • Overnight parking is not permitted unless authorised by the Voltage Fitness General Manager. The club is not responsible for any vehicles or their contents left in the car park.
  • Please ensure you always adhere to the speed limit clearly displayed on-site and remain vigilant for the presence of children or cyclists.
  • Disabled parking spaces may only be used if you display a valid blue permit holder badge. Parent and child spaces are reserved for those accompanying children.

YOUR RIGHTS TO CANCEL

  1. Unless otherwise stated, you cannot cancel your Membership until the Minimum Contract period has expired. In the event of a serious injury, illness, or significant change in circumstances that prevents you from using your Membership, you may be eligible for cancellation and a partial refund of any Membership Fees paid in advance. Cancellation will be at our discretion and requires you to provide evidence of your eligibility, as reasonably requested. Any cancellation will take effect within seven days of us receiving acceptable evidence. Joining Fees are non-refundable.

  2. Periods of non-attendance at our clubs or non-use of our facilities

  3. Cancellation can be initiated by email, in person at Voltage Fitness, or by calling Member Account Services. You may continue using our clubs until your Membership expires, as long as your Membership Fees have been paid in full.

  4. Our Bolt-Ons operate on a monthly rolling basis. To cancel, simply provide a minimum of one calendar month’s notice before your upcoming payment date. The cancellation will become effective from the next payment date after the notice period.

  OUR RIGHTS TO CANCEL YOUR MEMBERSHIP

  1. In the event that payment for your Membership Fee or any Bolt-On Fee is unsuccessful, and you fail to make payment within the required period (at least five days), we will send you a late payment notification by email, specifying the time allowed for payment.

  2. You fail to adhere to any of these Terms and Conditions in a significant manner.

  3. The details you provided were either inaccurate or incomplete, affecting our decision to accept you or your dependent as a Member under these Terms.

  4. If your Membership is suspended, you will not have access to our fitness centre or facilities while we address the issue or await payment. Refunds will not be issued for the suspension period. We will endeavour to update you within 14 days regarding whether your Membership will be reinstated or cancelled.

  5. If you fail to make payment for any Bolt-Ons within 21 days, we will cancel your Bolt-On and revoke access to the associated facilities. If you wish to reactivate your Bolt-On, you must reapply, and may need to pay a new Joining Fee depending on the Bolt-On type. Any missed payments must still be paid.

  6. If we cancel your Membership or any Bolt-Ons due to your breach of these Terms (including our Club Rules), you will remain responsible for paying the outstanding Membership Fees for the remainder of your Minimum Contract (if applicable). We will notify you and make every effort to collect the full payment from your authorized payment method until the Membership Fees have been paid in full.

  OUR LIABILTY TO YOU

  1. You have legal rights if the leisure services we offer do not meet the expected standards. In the event of a complaint, please get in touch with our staff at the Club, and we will work diligently to resolve your concerns. We honor our legal obligations under the Consumer Rights Act 2015.

  2. Our aim is to deliver leisure services with reasonable care and skill. If we fall short of this, you have the right to ask us to repeat or rectify the service. If we cannot fix the problem, you may be eligible for a partial refund of your Membership Fees.

  3. We are not liable for any damage or loss to your property, or guests, that may occur on the premises or within the grounds of the Club, except where such damage or loss is caused by our negligence or failure to exercise reasonable care.

  4. We are not liable for any injury or death of a Member, or guest that may occur on the premises or within the Club grounds, unless it is due to our negligence or failure to exercise reasonable care.

  5. We are not responsible for any fees or charges, such as bank or card charges, that you may incur if payment is attempted from an authorised payment method with insufficient funds.

These terms and conditions do not limit or exclude your statutory or legal rights, which cannot be limited or excluded by law.

ADDITIONAL LOSSES

We are responsible for any losses you incur as a result of our failure to comply with these Terms, unless the loss is caused by:

  1. Unexpected – meaning the loss was not foreseeable at the time of entering into the contract, and nothing you communicated to us beforehand indicated that we should have anticipated it.(so, in the law, the loss was “unforeseeable”)

  2. Caused by an event beyond our control – provided we have taken the necessary steps outlined, we will not be held responsible for events that occur outside of our control.

  3. Avoidable – meaning the loss could have been prevented by taking reasonable steps, including adhering to our reasonable instructions.

  4. We do not exclude or limit our liability to you in any circumstances where it would be unlawful to do so. This includes liability for: (i) death or personal injury caused by our negligence or that of our staff, including employees, agents, and subcontractors; (ii) fraud or fraudulent misrepresentation; and (iii) any breach of your legal rights regarding the provision of our services, which must be delivered with reasonable skill and care.

COMPLAINTS AND DISPUTES

  1. If you wish to raise a complaint or offer feedback, please email us at (Give Voltage Fitness E-mail here), and we will strive to address any concerns. You are also welcome to speak directly with our staff at any of our Clubs. Our full Complaints Policy can be accessed here: (Give contact us website link here).

  2. Our goal is to resolve any concerns you may have regarding this contract, your Membership, or any associated rights or obligations. If a dispute arises, both parties are entitled to bring claims in the courts of England and Wales, and these terms are governed by English law.

  3. We may update these Terms periodically. If you are an active Member, we will notify you of any significant changes via email or through our App, providing as much notice as possible. Minor adjustments or those necessary to comply with new legislation or industry standards will be posted on our Website and made accessible through our App.

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