Privacy Policy
Voltage Fitness operates as a data controller under the Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR). We are registered with the Information Commissioner’s Office (ICO) under registration number (). Our registered address is 4-5 The Spot, 1st – 2nd Floor, Osmaston Road, Derby, DE1 2NZ
PROTECTING YOUR PERSONAL DATA
We are dedicated to protecting your personal information and ensure full compliance with all applicable data protection laws, including:
- The Data Protection Act 2018;
- The General Data Protection Regulation (GDPR); and
- Any supplementary regulations or amendments related to the above, governing the personal information we collect about you.
This policy governs the personal data we collect from you. References to personal data or “information” in this policy pertain to any details that could identify you, either directly or indirectly, particularly when combined with other information we may possess. This privacy policy outlines the following:
This policy outlines how we handle the personal data we collect from you. When we mention personal data or “information” in this document, we refer to any details that could identify you, either directly or indirectly, especially when combined with other data we may hold. This privacy policy covers:
- The personal data we collect about you;
- The reasons for collecting your personal data;
- The parties we may share your personal data with;
- The circumstances under which we may contact you and how you can manage those communications;
- The duration for which we retain your personal data;
- The measures we take to secure your personal data; and
- Your rights concerning your personal data.
We encourage you to read this privacy policy carefully to understand our approach to your personal data and how we handle it.
PERSONAL DATA COLLECTED BY VOLTAGE FITNESS HEALTH CLUBS LIMITED
- Personal information you provide when enquiring, becoming a Member, or applying for employment with us, including your name, address, and contact details (such as email address and phone number).
- The name and contact information (including phone number) of your next of kin.
- Details of referrals, quotations, and any correspondence or interactions we have had with you.
- Information gathered through customer surveys, promotions, or competitions in which you have participated.
- Recordings of telephone calls made to or received by us.
- Details of competitions and promotions you have entered that we have organised.
- Information related to complaints or incidents involving you.
- Details you provide when making payments to us, such as financial or credit card information.
- Additional information obtained from various sources, including your use of our websites and digital platforms, other services we offer, business partners, advertising networks, analytics providers, or companies authorised by you to share your information.
- When you complete our forms or provide information to us while accessing or using the products and services we offer, whether within our health clubs or through other means, some of this information may be classified as sensitive personal data under the Act. We will obtain your explicit written consent before collecting such information and will clearly explain how we intend to use it at the time of seeking your consent.
If you have identified someone as your next of kin and shared their personal data with us, it is your responsibility to ensure that they are informed of and agree to the terms outlined in this Privacy Policy.
When you use any of our websites, we may automatically collect personal data about you, including:
- Technical information such as the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Information about your visit, including the full Uniform Resource Locator (URL), your clickstream to, through, and from our site (including date and time), products you viewed or searched for, page load times, download errors, the duration of your visit to certain pages, and interaction data (such as scrolling, clicks, and mouse-overs), as well as methods used to navigate away from the page.
- If you have used one of our Voltage Fitness Skin Clinics, the data we hold will include special category personal data.
PERSONAL DATA WE COLLECT ABOUT YOU
We retain the personal data we collect from you while you use our services and facilities within our Health Clubs. This includes:
- Your fitness class booking history
- Financial transaction details
- Registration as a customer or patient with us, or booking to receive any of our services or treatments
- Data provided through forms or surveys completed for us
- Engagement with interactive features on any of our websites.
- Participation in competitions, promotions, or other marketing activities
- Online payment information
- Inquiries about any of our services
- Correspondence with us, such as via email, telephone, or social media
- CCTV footage and images
- Information from visits to our websites
- Transactions carried out on our website
REASONS FOR COLLECTING THAT PERSONAL DATA
We collect and store your personal data to provide you with membership-related services, such as access to our facilities. The legal basis for processing your personal information in this context is either the performance of a contract or to take necessary steps prior to entering into a contract. This includes:
- Registering you for membership at our health clubs
- Managing your membership account and the products and/or services available to you
- Collecting and managing payment for your membership, and taking necessary steps to arrange payment if outstanding
- Notifying you of any changes to our products or services.
RECEIVING COMMUNICATIONS FROM VOLTAGE FITNESS HEALTH CLUBS LIMITED AND UPDATING YOUR PREFERENCES
If you are an existing customer and have not opted out of receiving marketing communications when you provided your personal details, we may contact you by email and SMS to inform you about products and services that we believe may interest you.
You can update your marketing preferences at any time through our Members Area.
For new customers, we may reach out to promote our products and services if you have given us explicit consent to do so. You can adjust your marketing preferences at any time via our Members Area.
RIGHT TO OBJECT
You have the right to object to the processing of your personal data in certain situations.
You have an absolute right to stop your personal data from being used for direct marketing purposes. If you wish to update your marketing preferences or prevent the use of your personal data for marketing.
We do not retain personal data for longer than necessary and will store your data in accordance with our retention schedule. Once the retention period has passed, we will securely delete your personal data in line with our data handling policies.
SECURITY OF PERSONAL DATA
We take the confidentiality, integrity, and availability of your personal data seriously, and have implemented both technical and organisational measures to safeguard your information. Regular assessments are carried out to ensure the continued security of our information systems. By submitting your personal data to us, you consent to its transfer, storage, and processing. We will take all reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.
All information you provide is stored securely, and any payment transactions on our website are processed securely by third-party payment processors.
If we have provided you with (or you have chosen) a password to access certain areas of our website, you are responsible for keeping that password confidential. We strongly advise you not to share your password with anyone.
COMPLAIN TO THE ICO
If you have any concerns regarding how we have handled your personal data, please contact us initially. If you are still dissatisfied, you can reach out to the Information Commissioner’s Office (ICO) by calling 0303 123 1113, emailing [email protected], or writing to them at 4-5 The Spot, 1st – 2nd Floor, Osmaston Road, Derby, DE1 2NZ.
